Request for Services Data
You may access the Website without providing any of your data. However, to request for a specific service, you will be providing your name, email address, and organization to enable you to submit the form. Please note that within the ‘request for services’ process, the email address provided will be checked to verify if it has ever been compromised in any data leaks.
Data Automatically received
When you enter the Website, reply to emails, or send your inquiries, in addition to any data you provide (such as basic contact details including name, telephone number, and email), some information may be automatically collected to optimize your experience when using the Website This includes:
- Device information;
- User configuration information;
- Browser information.
- Information about your device (OS version, serial number, device name, model, MAC address, platform, overall system information);
- Device characteristics (type, CPU, RAM, VGA, memory, processor, etc.)Device location (only for Android mobile operating system). Please note that this data only consists of connected Wi-Fi spot details.
- Information about your apps (e.g. versions, size, date of the last update, etc.), services, and software/hardware you use;
- IP address;
- Browser information (name; version);
- Network details;
- Wi-FI spots;
- Your activity information (including bugs, crashes, or system errors);
- Some non-personalized session and interaction data – application events (like first launch, log in, log out, and the like). This data as it is crucial to ensure the proper functioning of the Website.
- Results of remote fixes;
- Results of data breaches, malware, and Disk scan.
Safety and Security
The data is used to help maintain the safety and integrity of the Services. This includes using data to:
- Prevent, detect and combat fraud;
- Enforce the Terms and Conditions.
Communications and Marketing
Your personal data is used to communicate with you, i.e., send you notifications (including any information about changes to this Policy), newsletters, podcasts, alerts, personalized recommendations, and other related materials. Moreover, the collected personal data provides support and assistance to you, respond to any inquiries you make, and resolve disputes. If your prior opt-in consent is received, you may be contacted via email to update you on services. You may opt out of future contact at any time by using the method provided in the email, such as clicking on an unsubscribe link.
If you take part in a survey to share your valuable user experience, your personal data may be used in order to conduct interviews with you (including via emails or phone calls), send you satisfaction surveys, research, feedback reminders, and collect your feedback in order to understand your experience and improve the website.
Research and development
Your data collected may be used for the purpose of testing, analysis, research, statistics, and overall development of the services. This also allows safety and security enhancement and to develop new features. Also, some of the collected data may be shared with third parties only for analysis and statistics to improve the Services.
Compliance with legal obligations
Your data may be collected to comply with legal obligations. Also, your collected data may be used to investigate or address claims or disputes in relation to the usage of the Services or as otherwise allowed by applicable law, or as requested by regulators or government entities. Before proceeding to the processing of your personal data, it is evaluated, then a determination is made on the legal basis of processing.
Sometimes your personal data is for purposes not listed in this Policy. In such cases, your prior consent will be sought before proceeding in order to process your personal data. You may withdraw your consent at any time by emailing the contact
Is your data disclosed or shared?
Your data may be shared with some companies, consultants and contractors hired to provide limited services. These organisations or bodies value data privacy and will only be provided with personal data they need to deliver the Service. Also, your data may be disclosed if a governmental request is received and when it is required by applicable law. Or your data may be shared with your consent.
Your personal data will not be sold, rented, or traded to anyone
Will your personal data be transferred?
Your personal data may be processed outside of your country of residence. Measures to protect data transfers will be applied and all appropriate safeguards such as standard contractual clauses will be used.
Your data will be protected by using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Please be aware that no responsibility will be held for the privacy policies of other websites and services linked to from this Website.
Your personal data will be retained for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
How can you manage your data?
If you would like to access, review, update, rectify, and delete any personal data held about you on the Website, you may use this contact. Also, you can exercise a right to object or restrict processing and a right to data portability. You may address inquiries for the execution of these rights to this contact. Your request will be processed immediately upon receipt. However, please note it may take up to thirty (30) days from receipt for your request to be implemented. Once your request is implemented, you will be notified by follow-up email accordingly. In case you are unhappy with how your data is handled,, you have a right to lodge a complaint with a supervisory authority.
You have a right to receive the personal data concerning you, which you provided to EdnaClimate. You can make a request to transmit this data directly to another data controller in a structured, commonly used and machine-readable format. Your data will be transmitted directly to another controller in cases where it is technically feasible.
You can, at any time, object to the processing of your personal data on grounds relating to your particular situation. For example, you have a right to object to your personal data being processed for direct marketing purposes.
You have a right to file a complaint with a supervisory authority in relation to the EdnaClimate’s usage of your personal data.
Changes to this Policy
From time to time, this Policy may be amended in response to changing legal, technical or business developments. When the Policy is updated, appropriate measures to inform you, consistent with the significance of the changes made will be made (via email or by displaying the information within the website). Find out when this Policy was last updated by checking the “last updated” date displayed at the top of this document.